About us

Dr Rikki Dhody

Rikki Dhody Dentist

Principal dentist GDC: 178556

Dr Dhody is our principal dentist, who is excellent and immediately make you feel at ease and involved in all your treat every step of the way. He is very patient and will not you feel rushed.

Ana Kukreja

Ana Dentist

Practice manager and treatment coordinator

I have been working at The Dentist since it opened in 2014. I love working alongside our patients and my colleagues to give fantastic, life changing results!

My promise to you

I will always strive to provide my very best in patient care and support each and every patient I come in contact with every day. I am courteous, friendly, non-judgmental, professional, empathetic and understanding with patients and my colleagues.

How do I help?

As the treatment coordinator I will be able to provide you with excellent care and support before and during your treatment. I will answer any questions you may have and discuss with you different treatment options that will be suitable for your needs. I will always offer a listening ear towards you and your needs.

I will discuss with you the most suitable and effective treatments that will suit your needs. This will help you make a very informed decision.

I will create a tailor made treatment plan for you after listening to what you want to achieve.

 

Dr Merium Ratalabyne

broke brace

Dentist

Merium has a special interest and limits her practice whilst here to teeth straightening, she has many years of experience in this field of treatment. She is very easy going and friendly and has an eye for perfection

Louise Segelov

Louise dental hygenist

Dental Hygienist

Louise is our friendly hygienist who will give your teeth a deep clean and who will also give you guidance on how to upkeep your oral hygiene.

Sarah Anderson

emergency dentist

Trainee dental nurse

Sarah is our trainee dental nurse who is very welcoming and down to earth. She will assist Dr Dhody whilst carrying out treatments.

Ellie Shaw

ellie out of hours

Receptionist

Ellie is the first person you see when attending surgery, she will meet and greet you on reception. She will answer calls and make appointments for you.

Our core Values

Caring and Honest
Convenient Timing
Cost effective
To offer the best experience possible

What to expect on your patient journey?

From when you first contact The Dentist whether it be by telephone, email, walking past or filling in our web form you will be greeted with a professional and friendly member of our team at The Dentist. One of the team members will happily provide any information you may require. We will do our best to cater for all your specific needs and requirements. All prices will be given on a tailor made treatment plan which will be clearly explained to you. We will do our best to book appointments that will fit around your busy schedule.

My journey….

Exam Walk Through…

Welcome to Reception

Today Ellie is sitting at reception, she will be your first point of contact.

ellie out of hours

Are you a new patient? If yes, you will then be asked you to fill out one of our medical history forms all new patients are required to do so – (Medical History / Personal Details Form).

In the meantime you can have a read of our ‘Certificate Of Achievements’  Wall.

Or why not take advantage of our coffee Machine, in which you can purchase a coffee.

You can also have a read of our ‘About Us’ information on our  digital photo  frame.

You will then be called in by either our trainee dental nurse (Sarah) or the dentist himself (Dr Rikki Dhody) into the surgery.

During your examination the dentist may require to take an X-ray, however this  may not be the case for all our patients, if for example you’ve had one done  recently. The dentist is able to stay in the room with you when taking the X-rays, as our  Digital Handheld X-ray Machine has minimal exposure to radiation, enabling people to be present at the time.

You may be asked to sit on the sofas so that the dentist can have  a discussion with you about the treatment you’ll be having. Dr Dhody will have made a treatment plan specifically for you, this will also be in an order or priority and he will answer any questions you may have. You will be able to have some time to think whether you want to start the treatment on this appointment, if able to do so. Once treatment has been completed, we will contact you to make sure all is OK.

 

Once all your treatments complete and you’re happy, you will then return to reception to make payment and book your next appointment.

You can take full advantage of the products we have available to purchase at reception.

Including these Oral-B Electric Tooth Brushes, in which the team at reception can demonstrate to you, what the correct brushing technique is.

You are also welcome to take home a ‘Free Toothpaste Sample’.

Once your next appointments been arranged and payments been made…

We look forward to seeing you on your next appointment!

Dental Awards

We are so very proud of ourselves to be nominated and officially recognised as one of the best businesses in Walsall. We pride ourselves in our professionalism and caring nature towards our patients.

To be nominated for this award the practice manager, Mrs Ana Kukreja had to compose a presentation on the whole team at The Dentist, individual goals were included as well as team goals and treatments that are offered here.

 

 

We were nominated by local residence of Walsall as a good local business, January 2015.

 

Policies

Appointment Cancellation Policy

We understand that unplanned issues can come up and you may need to cancel an appointment. If that happens, we respectfully ask for scheduled appointments to be cancelled at least 24 hours in advance.

The Dentist, Hygienist and Our Staff want to be available for your needs and the needs of all our patients. When a patient does not show up for a scheduled appointment, another patient loses an opportunity to be seen. Although we have always had a cancellation policy, circumstances have caused us to enforce a policy of charging for no-show appointments, and those appointments cancelled within 24 hours of the appointment time. As of 1st April 2016 there will be a fee of £10.00 for every 10 minutes of your appointment, if we do not receive a call to cancel an appointment.

Thank you for being a valued patient and for your understanding and cooperation as we institute this policy. This policy will enable us to open otherwise unused appointments to better serve the needs of all patient.

CCTV Policy

Most practices require some form of CCTV to be installed in the waiting rooms to prevent and detect any crime that could possibly occur. However patients need to be confident that the CCTV is needed and is proportionate to the needs that they have. Due to CCTV images of patients being sensitive information the 'Data protection act 1998' must be abided at all times that CCTV cameras are operational.

During the registration process here at The Dentist we ask all patients prior to their consultation, to fill out a Medical History/Personal Details form. In this form it clearly states that we have CCTV in place and that patients are entitled to ask reception/the dentist to disable this if they don't wish this to be in progress whilst they're in treatment .

Clear and prominent signs are displayed in the areas that the CCTV is in operation in order to show the patients and staff that they are being recorded in that area.

The recorded Images are not kept for longer than absolutely needed and are removed on a regular basis. The data that we store is secure and locked away. The information can only ever be disclosed without consent in exceptional circumstances such as:

  • A patient or staff member stealing something from the surgery
  • A patient or staff member putting themselves or others at serious risk
  • Information that can be used in a police investigation, however in this situation we aren't at liberty to tell the police any of the information about the dental treatments or any of the details of the patient to them in order to maintain confidentiality.
  • If the CCTV footage needs to be used at any point and there is any one else in the video that hasn't given consent such as other patients or staff members they would be blurred out from the footage in order for it to be used.

Even when consent patients consent is given all CCTV footage will remain anonymous so the identity of the patient can't be known during the footage to remain confidentiality, if the footage is ever used for training or educational purposes.

Patients are entitled to know the following information; the reason that they're being recorded, how the footage will be/planning to be used, who will be able to see the footage, whether copies will be made and also what arrangements are in place for securely storing the footage and also how long the footage will be kept.

If a specific patient has been recorded and the data has been kept that footage would be kept on the system with the rest of their notes, so if the patient ever did decide to see their notes it is there for them to see (Data Protection Act 1998).

All patients are entitled to record there time in the dental chair if they wish, as it is 'personal data' so they are able to do so when they wish.

If we are under the suspicion that a patient is trying to covertly record the session without informing us and getting our consent, we are eligible to reuse treatment for that patient as it is the duty of care that they receive the treatment they need.

Data Protection Policy 

The Dentist complies with the 1998 Data Protection Act and this policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.

What personal data do we hold?

In order to provide you with high standard of dental care and attention, we need to hold personal information about you. This personal data includes:

  • Your past and current medical and dental conditions.
  • Personal details such as... your age, DOB, address, telephone number, mobile numbers, email addresses and your doctors details.
  • Radiograph, clinical photographs and study models.
  • Information about the treatment that we have provided or propose to provide and its cost.
  • Notes of conversations/incidents that might occur for which records need to be kept.
  • Records of consent to treatment.
  • Any correspondence relation to you with other healthcare professionals for example in hospital or community service.

Why do we hold information about you?

We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.

How do we process data?

We will process personal data that we hold about you in the following ways:

Retaining information:

  • We will retain your dental records while you are a practice patients and after you cease to be a patient for at least eleven years or for children until the age of 25 whichever is the longest.

Security of information

  • Personal data about you is held in the practice's computer system and in a manual filling system. The information is not access to it. Our computer system has secure audit trails and we back up information routinely.

Disclosure of information

In order to provide proper and safe dental care, we may need to disclose personal information about you to:

  • Your doctor
  • Hospital
  • Community Dentists
  • Other health professionals caring for you.
  • NHS authorities
  • Private dental schemes of which you are a member of.

Disclosure will take place on a 'need-to-know' basis, so that only those individuals/organisations who need to know in order to provide care to you and for the proper administration of government (whose personnel are covered by strict confidentiality rules) will be given information. Only the information that the recipient needs to know will be disclosed. In very limited circumstances or when required by law or a court order, personal data may have to be disclosed to a third party not connected with your health care, in all other situations, disclosure that is not covered by this Code of Practice will only occur when we have your specific consent. Where possible you will be informed of theses requests for disclosure.

Access

You have the rights of access to the data that we hold about you to receive a copy. Access may be obtained by making a request in writing and the payments of a fee for the access up to £10 for records held on computer and £50 for those held manually with non-computer radiographs. We will provide a copy of your records within 40 days of receipt of the request and fee and an explanation of your record should you require one.

If you do not agree

If you do not wish personal data that we hold about you to be disclosed or used in the way that is not described in the Code of Practice, please discuss the matter with your dentist (Rikki Dhody). You have the right to object, but this may affect our ability to provide you with dental care.

Complaints Procedure

We pride ourselves on giving the best quality care and treatment to all our patients, and therefore any feedback is much appreciated. We can use this to better ourselves and improve on services that our patients require. If at any point you feel unhappy with anything, from treatment, to the way in which staff deal with you, we have a complaints procedure in place.

We like to deal with complaints promptly at the first stage, so that we are able to move forward from the issue and resolve anything that needs to be resolved. We will listen to patients carefully, professionally and in a good manner as it's just as important to us that you feel comfortable with the experience you are getting here at The Dentist.

Initially you would get into contact with the practice manager, to discuss the complaint. This could be via a phone call, written letter or verbally if the manager is available. Otherwise the receptionist will arrange a date and time in which this can happen. The practice manager will then discuss with the patient how the complaint will be handled and what action would be taken, for example whether further treatment could be done or offer a refund, if the patient is still not happy.

Practice Manager: Ana Kukreja

Contact her on: 01922-624-900.

In some cases a detailed investigation may be required, if this is the case then we will write to you within 5 working days to acknowledge your complaint and to advise when we expect to be able to resolve the matter.

We aim to resolve all complaints within 10 working days. If this isn't possible, you will be informed and told when to expect a response.

If you are still not satisfied with the outcome of your complaint, you can contact the Dental Complaints Service for further assistance.

We take pride of our services and our testimonials reflect that:

After suffering for days with a broken tooth and abscess wear the pain was just unbearable I rang up at 8pm and was told to come in at 11.30pm when I got there the dentist opened up the shop and from start to finish he was reassuring and very very patient he’s actually a really nice dentist that didn’t rush me even tho it was a Friday night he was gentle and gave lots of information you hear horror story’s of emergency dentists but it really isn’t the case hear my husband has been quite a few times and it’s been consistent with care levels so for me in that hour of need from suffering for days the tooth was out and I was so glad highly recommend for anxious patients as I no what that feels like 🙂

Kelly Green, Birmingham (attended the emergency dentist Birmingham)

 

Had severe toothache that kept me awake for 3 nights. Phoned in and was booked in for an appointment on the same day. All staff were very friendly and welcoming. This was my first experience of having a tooth taken out and Dr Dhody was very professional and I felt no pain at all. The surgery has a homey feel to it which takes the pressure of those who may feel nervous in a dentist chair. I strongly recommend this practice for anyone who needs emergency treatment or for a general check up.

Stefan Wedderburn, Walsall (attended the emergency dentist Walsall)

 

Dr Rikki is the best dentist ever 🙂 My boyfriend needs a proper treatment he trusts only dr Rikki , also he is very happy when he is going to dentist We would recommend to everyone . Lovely atmosphere and professional , friendly staff.

Tlumaczenia Odszkodowania Walsall via Facebook

 

It was 41 years since My last visit to a dentist, I have a massive phobia which goes back to a bad experience as a kid.
Although I’ve looked after my teeth and they are in relatively good condition, I was very conscious of my smile so decided to visit Rikki for a consiltstion for porcelaine veneers.
I was welcomed by an amazing team from reception to dental nurse. Their professionilsm and friendly approach alleviated any fears I had about dentists and made me feel like I was in good hands.
We discussed various options and after checking for suitability, Rikki recommended Emax Veneers for my front 6 teeth along with whitening of the other teeth.

Week 1
Impressions taken for Wax model and start of professional teeth whitening.

Week 2
Agree on shape, size and look of veneers based on wax model. I was so pleased with the model I agreed to proceed immediately. My teeth were filed down and I had temporary veneers placed whilst the Lab prepared my permanent ones.

Week 3
Remove temporary veneers and bond the brillantly designed and constructed Permanent veneers.

THE RESULTS ?

Wow!!! Wow!! Wow!!! The final results are Just Brilliant. The look, feel, fitting etc. are better than I’d ever hoped for.

Thank you Rikki and your team for the fantastic experience, professionalism, care, attention and time to give me a smile wich exceeds all my expectations.
Has it restored my faith in dentists? Well - only the 1 dentist 😊

Zubair Khatri via Google

 

Went to have my tooth out rikki his nurse and all the staff at the dentist was great and very welcoming would definatley recommend it made me feel very comfortable the extraction went very smooth great work.

Dean Griffin via Facebook

 

Very Friendly, great customer service, the dentist makes you feel at ease 100% recommend.

Georgia Munroe via Google

 

Dr Rikki was great, I had a wisdom tooth extraction, no pain , very professional, reasonable price. I recommend this place.

Nicu Ciobanu via Google

 

I had always been nervous of visiting the Dentist & as a result did not see a dentist for 15+ years so knew my teeth would require a lot of work. After having some pain I finally found the courage and booked an appointment at The Dentist.

A Google User via Google

 

Went here for an emergency tooth extraction and both the receptionist and dentist were so friendly and put me at ease.

Bethaney Stone via Facebook

Clean, bright, modern practice. Staff are very friendly and keen to help. Put me at ease and made me feel that I was in good hands.

Sue Trist via Facebook

 

The best.
I been there for emergency.
They check it and they take it out. I didn`t feel nothing... no pain.
The best dentist I ever been .
I recommend it.😀😀😀

Catalina Otoiu via Google

 

Couldn`t fault the practice. I was in absolute agony and I was seen within 3 hours of calling them on a Sat afternoon. The staff were very friendly and polite and the dentist explained what treatment was needed and why , the treatment itself was painless.
Thank you

Carl Horton via Google

Having found I had a cracked tooth I contacted The dentist and was booked in within hours.. lovely friendly receptionist .. all my options were explained and cracked tooth sorted.. would highly recommend.

Joe Anson via Facebook

 

Brilliant dentist no pain lovely receptionist nothing like the evil one from my previous dentist so glad I've moved

Oliver Griffiths via Facebook

 

You can also see all our reviews:

Facebook: https://www.facebook.com/thedentist247

Google+: https://plus.google.com/+ThedentistCowalsall

Testimonials

We take pride of our services and our testimonials reflect that:

After suffering for days with a broken tooth and abscess wear the pain was just unbearable I rang up at 8pm and was told to come in at 11.30pm when I got there the dentist opened up the shop and from start to finish he was reassuring and very very patient he’s actually a really nice dentist that didn’t rush me even tho it was a Friday night he was gentle and gave lots of information you hear horror story’s of emergency dentists but it really isn’t the case hear my husband has been quite a few times and it’s been consistent with care levels so for me in that hour of need from suffering for days the tooth was out and I was so glad highly recommend for anxious patients as I no what that feels like 🙂

Kelly Green, Birmingham (attended the emergency dentist Birmingham)

 

Had severe toothache that kept me awake for 3 nights. Phoned in and was booked in for an appointment on the same day. All staff were very friendly and welcoming. This was my first experience of having a tooth taken out and Dr Dhody was very professional and I felt no pain at all. The surgery has a homey feel to it which takes the pressure of those who may feel nervous in a dentist chair. I strongly recommend this practice for anyone who needs emergency treatment or for a general check up.

Stefan Wedderburn, Walsall (attended the emergency dentist Walsall)

 

Dr Rikki is the best dentist ever 🙂 My boyfriend needs a proper treatment he trusts only dr Rikki , also he is very happy when he is going to dentist We would recommend to everyone . Lovely atmosphere and professional , friendly staff.

Tlumaczenia Odszkodowania Walsall via Facebook

 

It was 41 years since My last visit to a dentist, I have a massive phobia which goes back to a bad experience as a kid.
Although I’ve looked after my teeth and they are in relatively good condition, I was very conscious of my smile so decided to visit Rikki for a consiltstion for porcelaine veneers.
I was welcomed by an amazing team from reception to dental nurse. Their professionilsm and friendly approach alleviated any fears I had about dentists and made me feel like I was in good hands.
We discussed various options and after checking for suitability, Rikki recommended Emax Veneers for my front 6 teeth along with whitening of the other teeth.

Week 1
Impressions taken for Wax model and start of professional teeth whitening.

Week 2
Agree on shape, size and look of veneers based on wax model. I was so pleased with the model I agreed to proceed immediately. My teeth were filed down and I had temporary veneers placed whilst the Lab prepared my permanent ones.

Week 3
Remove temporary veneers and bond the brillantly designed and constructed Permanent veneers.

THE RESULTS ?

Wow!!! Wow!! Wow!!! The final results are Just Brilliant. The look, feel, fitting etc. are better than I’d ever hoped for.

Thank you Rikki and your team for the fantastic experience, professionalism, care, attention and time to give me a smile wich exceeds all my expectations.
Has it restored my faith in dentists? Well - only the 1 dentist 😊

Zubair Khatri via Google

 

Went to have my tooth out rikki his nurse and all the staff at the dentist was great and very welcoming would definatley recommend it made me feel very comfortable the extraction went very smooth great work.

Dean Griffin via Facebook

 

Very Friendly, great customer service, the dentist makes you feel at ease 100% recommend.

Georgia Munroe via Google

 

Dr Rikki was great, I had a wisdom tooth extraction, no pain , very professional, reasonable price. I recommend this place.

Nicu Ciobanu via Google

 

I had always been nervous of visiting the Dentist & as a result did not see a dentist for 15+ years so knew my teeth would require a lot of work. After having some pain I finally found the courage and booked an appointment at The Dentist.

A Google User via Google

 

Went here for an emergency tooth extraction and both the receptionist and dentist were so friendly and put me at ease.

Bethaney Stone via Facebook

Clean, bright, modern practice. Staff are very friendly and keen to help. Put me at ease and made me feel that I was in good hands.

Sue Trist via Facebook

 

The best.
I been there for emergency.
They check it and they take it out. I didn`t feel nothing... no pain.
The best dentist I ever been .
I recommend it.😀😀😀

Catalina Otoiu via Google

 

Couldn`t fault the practice. I was in absolute agony and I was seen within 3 hours of calling them on a Sat afternoon. The staff were very friendly and polite and the dentist explained what treatment was needed and why , the treatment itself was painless.
Thank you

Carl Horton via Google

Having found I had a cracked tooth I contacted The dentist and was booked in within hours.. lovely friendly receptionist .. all my options were explained and cracked tooth sorted.. would highly recommend.

Joe Anson via Facebook

 

Brilliant dentist no pain lovely receptionist nothing like the evil one from my previous dentist so glad I've moved

Oliver Griffiths via Facebook

 

You can also see all our reviews:

Facebook: https://www.facebook.com/thedentist247

Google+: https://plus.google.com/+ThedentistCowalsall

Referring dentists

We accept patient referrals from other Dental Professionals.

At The Dentist we are able to accept patient referrals from other dentists and dental professionals. If you have a patient who you are unable to treat them, maybe we can help.

Our promise to referring dentists/dental professionals

We would like to assure you that we will provide the best care possible for your patient.

All patients will be given a treatment plan with set fees.

We will keep you informed of your patient's treatment progress.

If any additional treatments are required, the referring dentist will be contacted immediately.

On completion of treatment, the patient will be returned back to your care.

We will not register your patient for regular dental check-ups.