About the Dentist Walsall: Local Cost-Effective Dentistry in the West Midlands
We are your caring and cost-effective dental practice in the West Midlands. We offer professional teeth whitening, straightening, implants and more, and use only the latest techniques. We have an emergency dentist available 24/7 and offer home visits to patients within ten miles of Walsall.
If you’re looking for a professional dental practice with a friendly and local touch, pop into The Dentist and join our community. Run by husband and wife duo, Dr Rikki Dhody and Ana Kukreja, this family-led local practice is your one-stop location for excellent dental care in the heart of the West Midlands.
If you’re nervous about the dentist, rest assured that we will help you feel at ease. Our friendly and dedicated team will walk you through every procedure, explaining everything and going at a pace that suits you.
We understand how important it is to have that winning smile and, at The Dentist, we’ve got you covered. That amazing, healthy-looking smile can boost confidence and be the lift we all need. We love seeing the beaming faces of our patients after they level up their smiles with us. It’s what makes it all worthwhile!
High-Quality Care at an Affordable Cost
We’ve been providing great dental care to the people of Walsall and beyond for years, and we have gone from strength to strength. We take pride in what we do, and it shows. Our service and dental care go above and beyond expectations, delivering stellar results for our customers across the West Midlands. Check out our testimonials on the homepage to see what our patients have been saying — they regularly rate us 5 stars.
Keeping all of our patients happy, whatever walk of life they come from, is our top priority. Here at The Dentist, we do the absolute best to make sure our patients are happy and can access convenient, high-quality dental care at a fair cost.
If you want to have a chat with us about any procedures you are thinking about, you can book an appointment that’s totally free. Have a 15-minute chat with us and we’ll get to know more about what you want and how exactly we can help.
We treat you the way we would like to be treated and offer tailored treatment programmes. Everyone is different, so we think each patient deserves their own unique process. Whether you’re just in need of a whitening touch up, you want braces or Invisalign, or want to go for veneers or dental implants, we have you covered. We will do our best to come up with an oral health solution and programme that meets your needs, whatever they may be.
Meet The Team
Dr Rikki Dhody, BDS (Birmingham University)
Rikki always dreamed of owning a dental practice. In 2014 he started The Dentist with his wife Ana and has been here ever since. He’s a great team player, and people love his calm approach, which particularly helps with nervous patients. Rikki has a special interest in Oral Surgery and Implantology. In his free time he loves to read, listen to music, and work on software. Rikki leads our highly qualified team of dentists who will always get the job done to the highest level.
Louise – Hygienist
Our friendly hygienist Louise is the go-to for oral care. She’ll give your teeth a deep clean and helpful tips about what you can do to keep your oral health excellent. Our patients say that Louise’s hygiene treatments are comfortable and pain-free. She is looking forward to helping you renew your smile!
Mrs Ana Kukreja-Dhody, BA (Hons) Political Science, B.Ed.
Ana is our Practice Manager, in charge of treatment coordination, and currently training to be a dental nurse. She is a friendly, happy-go-lucky person who loves to chat with patients, always making sure they’re well looked after. Ana makes it her business to ensure that patients are comfortable from the second they walk into The Dentist to the time they leave. In her free time she loves to listen to music and spend time with her daughter.
Chhaya Patel – Dental Receptionist
When you come to The Dentist, you’ll meet Chhayna first, she’s our welcoming and friendly receptionist. She’ll be happy to answer any questions you may have. Chhaya is qualified as an ILEX legal secretary and has many years experience working as a receptionist.
Convenient and Always Here for You
We like to do things differently from some other practices. We pride ourselves on being there for our patients when they need us. Do you need to see someone urgently? We offer a 24 hour, 7 days a week emergency dentist for when it just can’t wait until morning. You don’t need to be registered to use this service.
If you can’t make it into us, we can come to you! Our at-home visits are available to you if you live within a 10-mile range of Walsall. Don’t worry if you’re having a procedure that needs multiple visits, our dedicated team, led by Dr Rikki Dhody, will be with you every step of the way.
Want to benefit from expert dental care? Get in touch today for a free 15-minute consultation at The Dentist. Call us on 01922 624900 or email us at email@example.com.
We were nominated by local residents of Walsall as a good local business, January 2015.
Appointment Cancellation Policy
We understand that unplanned issues can come up and you may need to cancel an appointment. If that happens, we respectfully ask for scheduled appointments to be cancelled at least 24 hours in advance.
The Dentist, Hygienist and Our Staff want to be available for your needs and the needs of all our patients. When a patient does not show up for a scheduled appointment, another patient loses an opportunity to be seen. Although we have always had a cancellation policy, circumstances have caused us to enforce a policy of charging for no-show appointments, and those appointments cancelled within 24 hours of the appointment time. As of 1st April 2016 there will be a fee of £10.00 for every 10 minutes of your appointment, if we do not receive a call to cancel an appointment.
Thank you for being a valued patient and for your understanding and cooperation as we institute this policy. This policy will enable us to open otherwise unused appointments to better serve the needs of all patient.
Most practices require some form of CCTV to be installed in the waiting rooms to prevent and detect any crime that could possibly occur. However patients need to be confident that the CCTV is needed and is proportionate to the needs that they have. Due to CCTV images of patients being sensitive information the ‘Data protection act 1998’ must be abided at all times that CCTV cameras are operational.
During the registration process here at The Dentist we ask all patients prior to their consultation, to fill out a Medical History/Personal Details form. In this form it clearly states that we have CCTV in place and that patients are entitled to ask reception/the dentist to disable this if they don’t wish this to be in progress whilst they’re in treatment .
Clear and prominent signs are displayed in the areas that the CCTV is in operation in order to show the patients and staff that they are being recorded in that area.
The recorded Images are not kept for longer than absolutely needed and are removed on a regular basis. The data that we store is secure and locked away. The information can only ever be disclosed without consent in exceptional circumstances such as:
- A patient or staff member stealing something from the surgery
- A patient or staff member putting themselves or others at serious risk
- Information that can be used in a police investigation, however in this situation we aren’t at liberty to tell the police any of the information about the dental treatments or any of the details of the patient to them in order to maintain confidentiality.
- If the CCTV footage needs to be used at any point and there is any one else in the video that hasn’t given consent such as other patients or staff members they would be blurred out from the footage in order for it to be used.
Even when consent patients consent is given all CCTV footage will remain anonymous so the identity of the patient can’t be known during the footage to remain confidentiality, if the footage is ever used for training or educational purposes.
Patients are entitled to know the following information; the reason that they’re being recorded, how the footage will be/planning to be used, who will be able to see the footage, whether copies will be made and also what arrangements are in place for securely storing the footage and also how long the footage will be kept.
If a specific patient has been recorded and the data has been kept that footage would be kept on the system with the rest of their notes, so if the patient ever did decide to see their notes it is there for them to see (Data Protection Act 1998).
All patients are entitled to record there time in the dental chair if they wish, as it is ‘personal data’ so they are able to do so when they wish.
If we are under the suspicion that a patient is trying to covertly record the session without informing us and getting our consent, we are eligible to reuse treatment for that patient as it is the duty of care that they receive the treatment they need.
Data Protection Policy
The Dentist complies with the 1998 Data Protection Act and this policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.
What personal data do we hold?
In order to provide you with high standard of dental care and attention, we need to hold personal information about you. This personal data includes:
- Your past and current medical and dental conditions.
- Personal details such as… your age, DOB, address, telephone number, mobile numbers, email addresses and your doctors details.
- Radiograph, clinical photographs and study models.
- Information about the treatment that we have provided or propose to provide and its cost.
- Notes of conversations/incidents that might occur for which records need to be kept.
- Records of consent to treatment.
- Any correspondence relation to you with other healthcare professionals for example in hospital or community service.
Why do we hold information about you?
We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.
How do we process data?
We will process personal data that we hold about you in the following ways:
- We will retain your dental records while you are a practice patients and after you cease to be a patient for at least eleven years or for children until the age of 25 whichever is the longest.
Security of information
- Personal data about you is held in the practice’s computer system and in a manual filling system. The information is not access to it. Our computer system has secure audit trails and we back up information routinely.
Disclosure of information
In order to provide proper and safe dental care, we may need to disclose personal information about you to:
- Your doctor
- Community Dentists
- Other health professionals caring for you.
- NHS authorities
- Private dental schemes of which you are a member of.
Disclosure will take place on a ‘need-to-know’ basis, so that only those individuals/organisations who need to know in order to provide care to you and for the proper administration of government (whose personnel are covered by strict confidentiality rules) will be given information. Only the information that the recipient needs to know will be disclosed. In very limited circumstances or when required by law or a court order, personal data may have to be disclosed to a third party not connected with your health care, in all other situations, disclosure that is not covered by this Code of Practice will only occur when we have your specific consent. Where possible you will be informed of theses requests for disclosure.
You have the rights of access to the data that we hold about you to receive a copy. Access may be obtained by making a request in writing and the payments of a fee for the access up to £10 for records held on computer and £50 for those held manually with non-computer radiographs. We will provide a copy of your records within 40 days of receipt of the request and fee and an explanation of your record should you require one.
If you do not agree
If you do not wish personal data that we hold about you to be disclosed or used in the way that is not described in the Code of Practice, please discuss the matter with your dentist (Rikki Dhody). You have the right to object, but this may affect our ability to provide you with dental care.
We pride ourselves on giving the best quality care and treatment to all our patients, and therefore any feedback is much appreciated. We can use this to better ourselves and improve on services that our patients require. If at any point you feel unhappy with anything, from treatment, to the way in which staff deal with you, we have a complaints procedure in place.
We like to deal with complaints promptly at the first stage, so that we are able to move forward from the issue and resolve anything that needs to be resolved. We will listen to patients carefully, professionally and in a good manner as it’s just as important to us that you feel comfortable with the experience you are getting here at The Dentist.
Initially you would get into contact with the practice manager, to discuss the complaint. This could be via a phone call, written letter or verbally if the manager is available. Otherwise the receptionist will arrange a date and time in which this can happen. The practice manager will then discuss with the patient how the complaint will be handled and what action would be taken, for example whether further treatment could be done or offer a refund, if the patient is still not happy.
Practice Manager: Ana Kukreja
Contact her on: 01922-624-900.
In some cases a detailed investigation may be required, if this is the case then we will write to you within 5 working days to acknowledge your complaint and to advise when we expect to be able to resolve the matter.
We aim to resolve all complaints within 10 working days. If this isn’t possible, you will be informed and told when to expect a response.
If you are still not satisfied with the outcome of your complaint, you can contact the Dental Complaints Service for further assistance.