About the Dentists Walsall: A West Midlands Dental Practice

At our dental practice in the West Midlands, we provide a number of quality dental services for people of all ages and backgrounds. From implants to veneers, braces to teeth whitening and much more in between, our services are extensive and carried out by dental professionals with many years of experience.

We appreciate that a visit to the dentist can be an anxious experience. Rest assured that our dedicated team will put you at ease, fully explain all treatments and operate at a pace that makes you feel comfortable.

At The Dentist Walsall, we understand, more than most, the importance of a healthy-looking smile. For many people, having a treatment that improves the appearance of their teeth can be life-changing. The uplift in confidence that we have witnessed in our patients after undergoing our treatments is a joy to behold.

Providing a Consistently High Level of Care

Since opening to the public, we have gone from strength to strength. This is only made possible by delivering a service and standard of dental care across the West Midlands that doesn’t just meet the expectations of our patients but exceeds them. We are proud of the level of dental service we offer. For further insight, our testimonials page offers the accounts of real people who came to us and were extremely satisfied with the standard of care they received.

At the heart of everything we do is a willingness to treat all of our patients in the same way that we would like to be treated if we were sat in the dentist’s chair. Our entire team adopts a sensitive and understanding approach to relax nervous patients. Much of our client list has been generated by word-of-mouth recommendations, which we believe speaks volumes for the high standards we deliver every day. When people are recommending The Walsall Dentist to their nearest and dearest, it’s fair to say that they were very happy with the service they received.

It goes without saying that every individual is different and will require treatment tailored to their situation. We deal with many people on a daily basis, some of whose teeth are in better condition and better equipped to respond to treatment. We always do our very best to create a solution for your oral health needs. We pride ourselves on being honest and open and delivering realistic expectations so that you always know what you can anticipate from your treatment.

We Accept Referrals from Fellow Dental Surgeons

Whether you need an emergency treatment to be carried out straight away, or a procedure that requires multiple visits, our highly qualified team of dentists, led by Dr Rikki Dhody, will get the job done to the highest level of professional care.

We also accept patient referrals from other dental professionals. In a number of instances, patients have been referred to us because a fellow medical professional was not in a position to carry out the necessary work. In these circumstances, the dentist who makes the original referral is always kept informed of the patient’s progress.

Louise is our friendly hygienist who will give your teeth a deep clean and who will also give you guidance on how to upkeep your oral hygiene.

Louise – Hygienist

Louise is our friendly hygienist who will give your teeth a deep clean and who will also give you guidance on how to upkeep your oral hygiene.

Many patients feel that Louise offers pain-free, comfortable hygiene treatments. She is looking forward to helping you maintain that beautiful smile!

Whether you need an emergency treatment to be carried out straight away, or a procedure that requires multiple visits, our highly qualified team of dentists, led by Dr Rikki Dhody, will get the job done to the highest level of professional care.

Do you want to benefit from expert dental care? We have been helping to put smiles back on the faces of our patients since 2014. Call us on 01922 624900 or email us at info@thedentistwestmidlands.co.uk for your free, no-obligation consultation.

Dental Awards

We are so very proud of ourselves to be nominated and officially recognised as one of the best businesses in Walsall. We pride ourselves in our professionalism and caring nature towards our patients.

To be nominated for this award the practice manager, Mrs Ana Kukreja had to compose a presentation on the whole team at The Dentist, individual goals were included as well as team goals and treatments that are offered here.

We were nominated by local residents of Walsall as a good local business, January 2015.

Policies

Appointment Cancellation Policy

We understand that unplanned issues can come up and you may need to cancel an appointment. If that happens, we respectfully ask for scheduled appointments to be cancelled at least 24 hours in advance.

The Dentist, Hygienist and Our Staff want to be available for your needs and the needs of all our patients. When a patient does not show up for a scheduled appointment, another patient loses an opportunity to be seen. Although we have always had a cancellation policy, circumstances have caused us to enforce a policy of charging for no-show appointments, and those appointments cancelled within 24 hours of the appointment time. As of 1st April 2016 there will be a fee of £10.00 for every 10 minutes of your appointment, if we do not receive a call to cancel an appointment.

Thank you for being a valued patient and for your understanding and cooperation as we institute this policy. This policy will enable us to open otherwise unused appointments to better serve the needs of all patient.

CCTV Policy

Most practices require some form of CCTV to be installed in the waiting rooms to prevent and detect any crime that could possibly occur. However patients need to be confident that the CCTV is needed and is proportionate to the needs that they have. Due to CCTV images of patients being sensitive information the ‘Data protection act 1998’ must be abided at all times that CCTV cameras are operational.

During the registration process here at The Dentist we ask all patients prior to their consultation, to fill out a Medical History/Personal Details form. In this form it clearly states that we have CCTV in place and that patients are entitled to ask reception/the dentist to disable this if they don’t wish this to be in progress whilst they’re in treatment .

Clear and prominent signs are displayed in the areas that the CCTV is in operation in order to show the patients and staff that they are being recorded in that area.

The recorded Images are not kept for longer than absolutely needed and are removed on a regular basis. The data that we store is secure and locked away. The information can only ever be disclosed without consent in exceptional circumstances such as:

  • A patient or staff member stealing something from the surgery
  • A patient or staff member putting themselves or others at serious risk
  • Information that can be used in a police investigation, however in this situation we aren’t at liberty to tell the police any of the information about the dental treatments or any of the details of the patient to them in order to maintain confidentiality.
  • If the CCTV footage needs to be used at any point and there is any one else in the video that hasn’t given consent such as other patients or staff members they would be blurred out from the footage in order for it to be used.

Even when consent patients consent is given all CCTV footage will remain anonymous so the identity of the patient can’t be known during the footage to remain confidentiality, if the footage is ever used for training or educational purposes.

Patients are entitled to know the following information; the reason that they’re being recorded, how the footage will be/planning to be used, who will be able to see the footage, whether copies will be made and also what arrangements are in place for securely storing the footage and also how long the footage will be kept.

If a specific patient has been recorded and the data has been kept that footage would be kept on the system with the rest of their notes, so if the patient ever did decide to see their notes it is there for them to see (Data Protection Act 1998).

All patients are entitled to record there time in the dental chair if they wish, as it is ‘personal data’ so they are able to do so when they wish.

If we are under the suspicion that a patient is trying to covertly record the session without informing us and getting our consent, we are eligible to reuse treatment for that patient as it is the duty of care that they receive the treatment they need.

Data Protection Policy 

The Dentist complies with the 1998 Data Protection Act and this policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.

What personal data do we hold?

In order to provide you with high standard of dental care and attention, we need to hold personal information about you. This personal data includes:

  • Your past and current medical and dental conditions.
  • Personal details such as… your age, DOB, address, telephone number, mobile numbers, email addresses and your doctors details.
  • Radiograph, clinical photographs and study models.
  • Information about the treatment that we have provided or propose to provide and its cost.
  • Notes of conversations/incidents that might occur for which records need to be kept.
  • Records of consent to treatment.
  • Any correspondence relation to you with other healthcare professionals for example in hospital or community service.

Why do we hold information about you?

We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.

How do we process data?

We will process personal data that we hold about you in the following ways:

Retaining information:

  • We will retain your dental records while you are a practice patients and after you cease to be a patient for at least eleven years or for children until the age of 25 whichever is the longest.

Security of information

  • Personal data about you is held in the practice’s computer system and in a manual filling system. The information is not access to it. Our computer system has secure audit trails and we back up information routinely.

Disclosure of information

In order to provide proper and safe dental care, we may need to disclose personal information about you to:

  • Your doctor
  • Hospital
  • Community Dentists
  • Other health professionals caring for you.
  • NHS authorities
  • Private dental schemes of which you are a member of.

Disclosure will take place on a ‘need-to-know’ basis, so that only those individuals/organisations who need to know in order to provide care to you and for the proper administration of government (whose personnel are covered by strict confidentiality rules) will be given information. Only the information that the recipient needs to know will be disclosed. In very limited circumstances or when required by law or a court order, personal data may have to be disclosed to a third party not connected with your health care, in all other situations, disclosure that is not covered by this Code of Practice will only occur when we have your specific consent. Where possible you will be informed of theses requests for disclosure.

Access

You have the rights of access to the data that we hold about you to receive a copy. Access may be obtained by making a request in writing and the payments of a fee for the access up to £10 for records held on computer and £50 for those held manually with non-computer radiographs. We will provide a copy of your records within 40 days of receipt of the request and fee and an explanation of your record should you require one.

If you do not agree

If you do not wish personal data that we hold about you to be disclosed or used in the way that is not described in the Code of Practice, please discuss the matter with your dentist (Rikki Dhody). You have the right to object, but this may affect our ability to provide you with dental care.

Complaints Procedure

We pride ourselves on giving the best quality care and treatment to all our patients, and therefore any feedback is much appreciated. We can use this to better ourselves and improve on services that our patients require. If at any point you feel unhappy with anything, from treatment, to the way in which staff deal with you, we have a complaints procedure in place.

We like to deal with complaints promptly at the first stage, so that we are able to move forward from the issue and resolve anything that needs to be resolved. We will listen to patients carefully, professionally and in a good manner as it’s just as important to us that you feel comfortable with the experience you are getting here at The Dentist.

Initially you would get into contact with the practice manager, to discuss the complaint. This could be via a phone call, written letter or verbally if the manager is available. Otherwise the receptionist will arrange a date and time in which this can happen. The practice manager will then discuss with the patient how the complaint will be handled and what action would be taken, for example whether further treatment could be done or offer a refund, if the patient is still not happy.

Practice Manager: Ana Kukreja

Contact her on: 01922-624-900.

In some cases a detailed investigation may be required, if this is the case then we will write to you within 5 working days to acknowledge your complaint and to advise when we expect to be able to resolve the matter.

We aim to resolve all complaints within 10 working days. If this isn’t possible, you will be informed and told when to expect a response.

If you are still not satisfied with the outcome of your complaint, you can contact the Dental Complaints Service for further assistance.

Referring dentists

We accept patient referrals from other Dental Professionals.

At The Dentist we are able to accept patient referrals from other dentists and dental professionals. If you have a patient who you are unable to treat them, maybe we can help.

Our promise to referring dentists/dental professionals

We would like to assure you that we will provide the best care possible for your patient.

All patients will be given a treatment plan with set fees.

We will keep you informed of your patient’s treatment progress.

If any additional treatments are required, the referring dentist will be contacted immediately.

On completion of treatment, the patient will be returned back to your care.

We will not register your patient for regular dental check-ups.

We believe that our patients deserve healthy and beautiful smiles for life

At The Dentist Walsall, we understand the anxieties surrounding dentistry.

Because of this, we place a lot of our effort in making your dental experience as calming as possible. While we place focus on comfort and accessibility, our aim is to make your experience the best it can be. If you kindly inform us beforehand, we can put extra measures in place to help ease your nerves.

Get in Touch With Us to Schedule a Dental Consultation.

Call Us: 01922 624900 Request a FREE consultation

What People Say About Our Practice

Why should you choose The Dentist Walsall? We’ve built a reputation for our friendly, highly qualified, best-value service. Our regulars love what we do because we have a passion for great dentistry. We think you’ll love what we do as well.