General Dentist in Walsall

We do general and regular dentistry in Walsall and Birmingham.

General checkups

Exam Walk Through…

Welcome to Reception

Today Ellie is sitting at reception.

ellie out of hours

Are you a new patient? If yes, she will then ask you to fill out one of these forms – (Medical History / Personal Details Form).

In the meantime you can have a read of our ‘Certificate Of Achievements’  Wall.

Or why not take advantage of our coffee Machine, in which you can purchase a coffee.

You can also have a read of our ‘About Us’ information on our  digital photo  frame.

You will then be called in by either our trainee dental nurse (Ana) or the dentist himself (Dr Rikki Dhody) into the surgery.

You may be asked to sit on the sofas beforehand so that the dentist can have  a discussion with you about the treatment you’ll be having.

During your examination the dentist may require to take an X-ray, however this  may not be the case for all our patients, if for example you’ve had one done  recently. The dentist is able to stay in the room with you when taking the X-rays, as our  Digital Handheld X-ray Machine has minimal exposure to radiation, enabling people to be present at the time.

Once all your treatments complete and you’re happy, you will then return to reception to make payment and book your next appointment.

You can take full advantage of the products we have available to purchase at reception.

Including these Oral-B Electric Tooth Brushes, in which the team at reception can demonstrate to you, what the correct brushing technique is.

You are also welcome to take home some of our ‘Free Toothpaste Samples’.

Once your next appointments been arranged and payments been made…

We look forward to seeing you on your next appointment!

 

Appointment Cancellation Policy

We understand that unplanned issues can come up and you may need to cancel an appointment. If that happens, we respectfully ask for scheduled appointments to be cancelled at least 24 hours in advance.

The Dentist, Hygienist and Our Staff want to be available for your needs and the needs of all our patients. When a patient does not show up for a scheduled appointment, another patient loses an opportunity to be seen. Although we have always had a cancellation policy, circumstances have caused us to enforce a policy of charging for no-show appointments, and those appointments cancelled within 24 hours of the appointment time. As of 1st April 2016 there will be a fee of £10.00 for every 10 minutes of your appointment, if we do not receive a call to cancel an appointment.

Thank you for being a valued patient and for your understanding and cooperation as we institute this policy. This policy will enable us to open otherwise unused appointments to better serve the needs of all patients.

CCTV Policy

Most practices require some form of CCTV to be installed in the waiting rooms to prevent and detect any crime that could possibly occur. However patients need to be confident that the CCTV is needed and is proportionate to the needs that they have. Due to CCTV images of patients being sensitive information the ‘Data protection act 1998’ must be abided at all times that CCTV cameras are operational.

During the registration process here at The Dentist we ask all patients prior to their consultation, to fill out a Medical History/Personal Details form. In this form it clearly states that we have CCTV in place and that patients are entitled to ask reception/the dentist to disable this if they don’t wish this to be in progress whilst they’re in treatment .

Clear and prominent signs are displayed in the areas that the CCTV is in operation in order to show the patients and staff that they are being recorded in that area.

The recorded Images are not kept for longer than absolutely needed and on a regular basis remove of all un-needed data is done. The data that we store is secure and locked away.

The information can only ever be disclosed without consent in exceptional circumstances such as:

  • A patient or staff member stealing something from the surgery
  • A patient or staff member putting themselves or others at serious risk
  • Information that can be used in a police investigation, however in this situation we aren’t at liberty to tell the police any of the information about the dental treatments or any of the details of the patient to them in order to maintain confidentiality.
  • If the CCTV footage needs to be used at any point and there is any one else in the video that hasn’t given consent such as other patients or staff members they would be blurred out from the footage in order for it to be used.

Even when consent patients consent is given all CCTV footage will remain anonymous so the identity of the patient can’t be known during the footage to remain confidentiality, if the footage is ever used for training or educational purposes.

Patients are entitled to know the following information; the reason that they’re being recorded, how the footage will be/planning to be used, who will be able to see the footage, whether copies will be made and also what arrangements are in place for securely storing the footage and also how long the footage will be kept.

If a specific patient has been recorded and the data has been kept that footage would be kept on the system with the rest of their notes, so if the patient ever did decide to see their notes it is there for them to see (Data Protection Act 1998).

All patients are entitled to record there time in the dental chair if they wish, as it is ‘personal data’ so they are able to do so when they wish.

If we are under the suspicion that a patient is trying to covertly record the session without informing us and getting our consent, we are eligible to reuse treatment for that patient as it is the duty of care that they receive the treatment they need.

Data Protection Policy 

The Dentist complies with the 1998 Data Protection Act and this policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.

What personal data do we hold?

In order to provide you with high standard of dental care and attention, we need to hold personal information about you. This personal data includes:

  • Your past and current medical and dental conditions.
  • Personal details such as… your age, DOB, address, telephone number, mobile numbers, email addresses and your doctors details.
  • Radiograph, clinical photographs and study models.
  • Information about the treatment that we have provided or propose to provide and its cost.
  • Notes of conversations/incidents that might occur for which records need to be kept.
  • Records of consent to treatment.
  • Any correspondence relation to you with other healthcare professionals for example in hospital or community service.

Why do we hold information about you?

We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.

How do we process data?

We will process personal data that we hold about you in the following ways:

Retaining information:

  • We will retain your dental records while you are a practice patients and after you cease to be a patient for at least eleven years or for children until the age of 25 whichever is the longest.

Security of information

  • Personal data about you is held in the practice’s computer system and in a manual filling system. The information is not access to it. Our computer system has secure audit trails and we back up information routinely.

Disclosure of information

In order to provide proper and safe dental care, we may need to disclose personal information about you to:

  • Your doctor
  • Hospital
  • Community Dentists
  • Other health professionals caring for you.
  • NHS authorities
  • Private dental schemes of which you are a member of.

Disclosure will take place on a ‘need-to-know’ basis, so that only those individuals/organisations who need to know in order to provide care to you and for the proper administration of government (whose personnel are covered by strict confidentiality rules) will be given information. Only the information that the recipient needs to know will be disclosed. In very limited circumstances or when required by law or a court order, personal data may have to be disclosed to a third party not connected with your health care, in all other situations, disclosure that is not covered by this Code of Practice will only occur when we have your specific consent. Where possible you will be informed of theses requests for disclosure.

Access

You have the rights of access to the data that we hold about you to receive a copy. Access may be obtained by making a request in writing and the payments of a fee for the access up to £10 for records held on computer and £50 for those held manually with non-computer radiographs. We will provide a copy of your records within 40 days of receipt of the request and fee and an explanation of your record should you require one.

If you do not agree

If you do not wish personal data that we hold about you to be disclosed or used in the way that is not described in the Code of Practice, please discuss the matter with your dentist (Rikki Dhody). You have the right to object, but this may affect our ability to provide you with dental care.

Complaints Procedure

We pride ourselves on giving the best quality care and treatment to all our patients, and therefore any feedback is much appreciated. We can use this to better ourselves and improve on services that our patients require. If at any point you feel unhappy with anything, from treatment, to the way in which staff deal with you, we have a complaints procedure in place.

We like to deal with complaints promptly at the first stage, so that we are able to move forward from the issue and resolve anything that needs to be resolved. We will listen to patients carefully, professionally and in a good manner as it’s just as important to us that you feel comfortable with the experience you are getting here at The Dentist.

Initially you would get into contact with the practice manager, to discuss the complaint. This could be via a phone call, written letter or verbally if the manager is available. Otherwise the receptionist will arrange a date and time in which this can happen. The practice manager will then discuss with the patient how the complaint will be handled and what action would be taken, for example whether further treatment could be done or offer a refund, if the patient is still not happy.

Practice Manager: Ana Kukreja

Contact her on: 01922-624-900.

In some cases a detailed investigation may be required, if this is the case then we will write to you within 5 working days to acknowledge your complaint and to advise when we expect to be able to resolve the matter.

We aim to resolve all complaints within 10 working days. If this isn’t possible, you will be informed and told when to expect a response.

If you are still not satisfied with the outcome of your complaint, you can contact the Dental Complaints Service for further assistance.

Dental Hygiene During Pregnancy

For ladies who are pregnant its very important to maintain good oral hygiene. During pregnancy things can change for example:

  • As women are likely to eat and drink more throughout the day their sugar intake will be more which will increase the risk of cavities (a hole in the tooth). Which is why it is essential to keep brushing regularly and have a flossing routine.
  • Due to hormonal changes some women may develop more red, puffy gums during their pregnancy. If gums do become increasingly sensitive, try using a soft floss that easily gets between your teeth or an inter-dental brush.

It is best to avoid having dental x-rays as this avoids exposing radiation to your baby. However in an emergency an x-ray may need to be taken regardless but it’s important to let the dental professional know that you are pregnant so that they can take measure to minimise your exposure e..g by giving you a leaded apron to wear or leaded band around your neck to protect your thyroid.

During pregnancy maintain healthy eating and having nutritional foods as this is part of good dental hygiene.

It is important to tell your dentist the names and dosages of all medications you’re taking as then they are able to alter if necessary your dental treatment plan based on this information.

During pregnancy it’s advised to avoid using mouth washes that contain alcohol.

Skipping dental appointments because you are pregnant isn’t advised as now more than ever, regular dental examinations are very important as pregnancy causes hormonal changes that put you at increased risk of periodontal disease and for tender gums that bleed easily. It’s important to pay particular attention to any changes in your gums during pregnancy. If tenderness, bleeding or gum swelling occurs at any time during pregnancy, talk to your dentist as soon as possible.

And lastly keep following a good oral hygiene pattern to prevent and/or reduce oral health problems.

What Causes Sensitive teeth?

  • Brushing with too much force, with a hard-bristle toothbrush or brushing from side to side, can cause enamel to wear away – particularly where the teeth meets the gums.
  • Gum disease, where the inflamed gum tissue pulls away from the tooth, leaving vulnerable areas exposed.
  • Grinding your teeth can also cause enamel to wear away from your tooth and leave the dentin exposed.
  • Cracked tooth or filling; a cracked tooth is one that has become broken. A crack can run from the biting surface of a tooth down towards the root. Extreme temperatures, especially cold, can cause some discomfort.

What Can Be Done To Reduce Sensitivity?

There are several products on the market that offer to help prevent sensitivity, such as tooth pastes or mouthwashes. When using a toothpaste, you should use these twice a day to brush your teeth. It can also help if you rub the paste onto the sensitive area and just leave it there overnight, like a gel rather than a paste. Your dentist will best advise you on which type of toothpaste would be right for you.

Should I Attend an Emergency Dentist?

If you’ve tried treating your sensitive teeth yourself using the products available on the market, and have seen no improvement, then yes do visit your dentist for help and advice. The dentist will be able to look at your teeth to find out what is causing the sensitivity and to find the best way of treating it. The dentist may treat the affected teeth with special ‘de-sensitising’ products e.g. fluoride gels, rinses or varnishes that can be applied to the tooth. Sensitivity can take some time to settle, and more than one appointment may be required to treat it.

If even this fails to stop the problem then the dentist may seal or fill around the neck of the tooth, where the tooth and gum meet, to cover exposed dentine. In very serious cases it may be necessary to root-fill the tooth.

Gum disease

Gum disease is a very common condition where the gums become swollen, sore or infected. Gum disease is caused by a build-up of plaque on the teeth. Plaque is a sticky substance that contains bacteria. Some bacteria in plaque are harmless, but some are harmful for the health of your gums. If you don’t remove plaque from your teeth by brushing them, it builds up and irritates your gums. This can lead to redness with bleeding, swelling and soreness.

This early stage of gum disease is known as gingivitis. If gingivitis isn’t treated, a condition called periodontitis can develop. This affects more tissues that support teeth and hold them in place. If periodontitis isn’t treated, the bone in your jaw may be damaged and small spaces can open up between the gum and teeth. Your teeth can become loose and may eventually fall out.

Most adults in the UK have gum disease to some degree and most people experience it at least once. It’s much less common in children.

Our dentist will carry out a thorough dental examination to check the health of your gums, which may involve inserting a thin metal stick with a bend in one end (periodontal probe) beside your teeth. A number of X-rays will be taken to check the condition of your teeth and jaw bone.  Our dentist or dental hygienist will be able to give your teeth a thorough clean and remove any hardened plaque (tartar). They’ll also be able to show you how to clean your teeth effectively to help prevent plaque building up in the future. Mild cases of gum disease can usually be treated by maintaining a good level of oral hygiene. This includes brushing your teeth at least twice a day and flossing regularly. You should also make sure you attend regular dental check-ups.

Why should you floss your teeth?

Dental floss will remove  plaque and bits of food pieces that may be lodged between the  gaps of your teeth. It’s essential and best advised by dentist to use on a regular basis, as it helps prevent gum disease and keeps the areas around your teeth clean and plaque free. A high build up of plaque can cause gum inflammation and irritation therefore flossing is crucial especially if you’ve been advised by your dentist to use it.

What Is Dental Floss?

Dental floss is a thin, soft thread made of nylon or plastic that’s used to help get rid of tiny food pieces or plaque that may be trapped between the gaps of your teeth. It’s much easier to use in between your teeth as it’s so thin and the gaps in between your teeth can be very tight, not even your normal toothbrush can reach these areas.

There are different types of flosses available for you to purchase, you just need to find out which ones more suitable for your teeth. Many people find dental tape, which is thicker than floss, easier to use, however that can vary person-to-person.

When flossing follow these simple steps:

  • Use enough floss – Break off a piece about 18 inches long.
  • Wrap most of the floss around either the middle finger or the index finger of one hand, whichever you prefer, and a small amount onto the middle or index finger of the other hand.
  • Gently guide the floss up and down against the sides of the teeth and under the gum-line. When the floss reaches the gum-line, curve it into a C-shape against the tooth until you feel resistance.
  • Floss between every single tooth don’t miss any out.
  • And remember to floss the side of the teeth at the back of your mouth too. It’s important to do the front and back teeth, some people tend to leave the back and just focus on the front but you shouldn’t.

Don’t be alarmed if your gums bleed, as this is normal if your using floss for the first time also if there’s a build up of plaque. Once you start flossing often the bleeding will decrease as your gums will become healthier. If you still have regular bleeding after a few days, see your dentist, as they can check if you’re flossing correctly.

Types Of Ulcers And What Causes Them?

Traumatic Ulcers are the most common type of ulcer, they’re occur due to damage caused by you either biting your cheek or tongue, by sharp teeth, brushing or poorly fitting dentures.

Recurrent Aphthous Stomatitis are ulcers that keep coming back and there’s more than one of them.

How To Prevent Ulcers?

  • Keeping your mouth as clean and healthy as possible.
  • Use a high-quality toothbrush, this reduces the risk of damage to your mouth.
  • Having a good diet, rich in vitamins A, C and E, and include foods like fresh fruit and vegetables, this lessens the risk of a mouth cancer.
  • Visit your dentist regularly.

How To Treat Ulcers?

Although mouth ulcers do heal within 10-14 days without causing too many lasting problems. There are treatments and things you can do to help the pain:

  • Use a soft toothbrush when brushing your teeth.
  • Avoid hard and sharp foods.
  • Use a mouthwash, spray, gel or lozenge to reduce the pain and help the ulcer heal faster. For example Bongela cream will help to reduce inflammation and fight the infection.

Different types of fillings

There are four main types of Dental Fillings:

Gold Fillings

Gold fillings last longer, a time scale of up to 15 years. Many people like the physical look of gold fillings, but they can cost more than other types. An advantage of gold is that it does not tarnish and has great strength.

Amalgam Fillings

Amalgam fillings are silver-colored, they’re a mixture of metals including silver, copper, tin and mercury. They’re long lasting and hard wearing. Amalgam has been used as a filling material for at least 150 years. This type of filling is usually used on the back chewing teeth.

Composite Fillings

Composite fillings are tooth-colored mixtures of glass and resin. Composite fillings are strong, but may not be as hard wearing as amalgam fillings. They may need to be replaced more frequently.

Glass Ionomer Fillings

Glass ionomer is a form of powdered glass, which reacts chemically with your tooth and bonds to it, releasing fluoride slowly over time. It is quite weak so is only often used on baby teeth or around the sides of teeth.

Process of getting a filling:

  • Anaesthesia – the dentist will firstly numb the area using local anaesthesia.
  • Special Dentist Drill – once the surrounding area is numb, the dentist will then remove the decayed tissue using a special dental drill.
  • Cleaning – once the decayed material is removed, the dentist will clean out any debris and place the filling in the cavity.
  • Cleaning & Polishing – when the fillings in place, the dentist will do a final clean and polish it.
  • It is normal to feel some pain or sensitivity in teeth that are next to the filled tooth but this is normal at first. Be sure to continue your regular checkups after treatment!

Replacing missing teeth

Crowns, veneers, and bridges

What Is A Bridge?

A bridge is a fixed device that’s cemented onto your existing teeth. A bridge is commonly used to cover gaps, if you’re missing more than one tooth. The treatment involves attaching artificial teeth to your remaining natural teeth either side of the gap.

Bridges can be made from different materials, they’re usually made of porcelain bonded to precious metal. However you can get bridges made of non-precious metals which are used in the base for strength.

An Emax Bridge would be the Private Option for a bridge, it’s the most aesthetically pleasing type of bridge that has precision fit. It combines high aesthetic vitality with high performance.

What Is A Crown? 

Crowns are a type of casing that’s fitted around the whole of a tooth, it can be put in place of a missing tooth, a damaged or decayed tooth or simply to make an original tooth physically look better and healthier. Here at The Dentist we offer two types of crowns:

  • White Crown – which is more aesthetically pleasing and natural looking
  • Emax Crown – which is all ceramic and therefore longer lasting

What is a Veneer?

A veneer is a thin piece of porcelain that’s fitted on the front of the tooth, many choose veneers as a form of teeth whitening, for better shaping teeth, accurate positioning of the teeth or simply because veneers make teeth look perfectly in-sync if done fully. Similar to teeth whitening they’re cosmetic, therefore the costs are private however, they’re long lasting and so you will be getting value for money. Veneers are very natural looking in every way, even if you choose to have only one put in, due to a crack in a previous tooth, they will match the colour of your natural teeth therefore making it less obvious to the eye. So you can smile with confidence!

There Are Two Different Types Of Dentures

Complete Denture which is a full set of dentures, that can replace upper or lower teeth.

Partial Denture which replaces just one tooth or a few missing teeth.

Our Practice Offers Two Options For Dentures:

We can provide you with an NHS Standard Denture or you can opt for a Private Denture, please see below for more information on our private options:

Higher Quality:

Plastic: Optimised aesthetics and fit

Metal: Metal dentures are used for partial dentures only, as well as optimised aesthetics and fit, metal dentures are considered to be more permanent. They’re clipped to your natural teeth with what’s called a ‘Clasp’. The clasp holds the dentures firmly in place.

Cobalt Chrome partial dentures are more superior as they’re thinner which means that the gums stay healthier because the biting force is shared between the gums and remaining teeth.

Additional Options Per Denture:

Metal Clasps: as stated above clasps are ideal for partial dentures as they use your natural teeth to hold the dentures in place, by gripping them, which overall gives a better fit and hold.

White Claps: this type of clasp is the same as a metal clasp however it’s white in colour meaning that when you smile you can’t actually see the clasp as it blends well with your natural teeth.

High Impact Acrylic: This material is of exceptional high quality and is incredibly strong. Sometimes with normal dentures what can tend to happen is that they get very worn, when the dentures are taken in and out, for example at night, however when this material is used this issue is erased, as these stress fractures are very less likely.

Soft Lining: this is a soft, pliable material that is fitted between the surface of the denture and your soft tissues. This type of lining is ideal as it’s more spongy therefore causes the dentures to have less of an impact on the gum as it’s more softer. This lining is recommended for patients with sore gums. It absorbs shock between the hard base of your denture and your gums.

“Natura” Teeth: these type of teeth physically appear more natural looking and more real and in comparison to original teeth, unlike some dentures that can appear plastic looking.

We are a locally run Dental Practice within the Walsall/Birmingham area. Although we’re an independent practice.

We also offer a 24 HOUR EMERGENCY SERVICE out of normal working hours, this service is available throughout all weekends and bank holidays.

Here we also offer Domiciliary Visits for those individuals unable to physically attend the surgery for medical reasons, we can do such treatments like dentures and extractions in the comfort of your own home/living facility. Please call for further information on these visits.

Our practice is accessible for all patients, we are a ground floor surgery accessible for wheelchairs and prams. There is ample free car parking available next to the practice.

Why Choose Us:

  • Caring
  • Trustworthy
  • Reasonable Prices
  • Timings to suit
  • Provide The Best Experience

Feeling Nervous?

Don’t worry. We deal with many nervous patients who are terrified of the dentist – you are not the first. Our aim is to make your experience the best it can be – we want to change the way you feel about the dentist! If you kindly inform us beforehand, we can put extra measures in place to help ease your nerves.

 

 


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A copy of our complaints policy is kept at reception.

Website last updated 25/04/17